Shipping & Policies

Return Policy 

All sales are final. In select cases, returns for store credit may be approved. Returned items must be unused and in their original packaging.

To request a return for store credit, please email support@le-febour.com with your order number, photos if applicable, and a brief description. Our team will be happy to assist.

Damaged or Defective Items
If your bag arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery. We will gladly cover the return shipping cost for items that are confirmed to be defective upon arrival.

All Other Returns
For all other eligible returns, return shipping is the responsibility of the customer. Customers are required to arrange and pay for their own return shipment.

Exchange Policy

We offer exchanges in select cases where the bag has not been used and remains in its original packaging.

Please note that exchanges do not guarantee immediate shipment. Most exchange items are made after approval, and a production timeframe will be shared during the process.

To request an exchange, email support@le-febour.com with your order number and a brief description of the exchange.

Natural Material Policy

We work exclusively with full grain and top grain leather, the highest quality grades of leather available. Because these materials are natural and minimally processed, each piece carries its own unique character.

You may notice natural markings such as grain variation, small scars, wrinkles, or subtle differences in texture and tone between panels or from bag to bag. These variations are inherent to genuine leather and reflect its authenticity. These natural characteristics do not affect the durability, function, or longevity of the product, and are not considered defects.

For this reason, natural leather variations do not qualify as defects and are not eligible for return or exchange.

Each Le-febour piece is unique, and these natural variations are part of what makes it one of a kind.

Incorrect shipping address:

If a package returns to us because the customer put an incorrect address, that customer is responsible for paying the shipping to reship the package a second time. If your order has been placed and you realize the address is wrong, send us an email at support@le-feboour.com and we will help sort it for you. 

Failed Delivery & Unclaimed Packages:

If a package is returned to us due to failed delivery attempts, refusal, or failure to pick up from the carrier, this is not considered a return. Customers are responsible for the cost of reshipping the order.

If the customer chooses not to have the order reshipped, a refund may be issued at our discretion, minus all original shipping costs, return shipping fees, and any carrier-related charges incurred. Shipping fees are non-refundable.

Duties, Taxes or Import Fee Refusal’s:

Customers are responsible for any applicable customs duties, taxes, or import fees upon delivery.

If these charges are refused, the shipment will be returned to us. In such cases, we are charged both the unpaid duties and return shipping fees.

Because of these incurred costs, refused shipments are not eligible for a refund or store credit.

Shipping:

Shipment delays do not qualify for refunds. Once your order has been shipped you will receive an email from support@le-febour.com with your tracking info of your package. If you have not received a shipment email within the stated production time frame in the item description please send us an email. Please note that international orders may be subject to import duties, taxes, and fees once the shipment reaches your country. These charges are not included at checkout and are the responsibility of the recipient.