Shipping & Policies

Return Policy 

All sales are final. In select cases, returns for store credit may be approved. Returned items must be unused and in their original packaging. In the event that a defective or incorrect item is received, we will gladly offer a replacement or store credit at no additional cost.To request a return for store credit, please email support@le-febour.com with your order number, photos if applicable, and a brief description. Our team will be happy to assist.

Exchange Policy

We offer exchanges in select cases where the bag has not been used and remains in its original packaging.

Please note that exchanges do not guarantee immediate shipment. Most exchange items are made after approval, and a production timeframe will be shared during the process.

To request an exchange, email support@le-febour.com with your order number and a brief description of the exchange.

Incorrect shipping address:

If a package returns to us because the customer put an incorrect address, that customer is responsible for paying the shipping to reship the package a second time. If your order has been placed and you realize the address is wrong, send us an email at support@le-feboour.com and we will help sort it for you. 

Shipping:

Shipment delays do not qualify for refunds. Once your order has been shipped you will receive an email from support@le-febour.com with your tracking info of your package. If you have not received a shipment email within the stated production time frame in the item description please send us an email. Please note that international orders may be subject to import duties, taxes, and fees once the shipment reaches your country. These charges are not included at checkout and are the responsibility of the recipient.